At Alkhaliq.pk, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a straightforward return and exchange process.
- Eligibility: Returns and exchanges are accepted within 7 days of delivery. Products must be unused, unopened, and in their original packaging. Items like skincare and personal care products are non-returnable if opened for hygiene reasons.
- Return Process: To initiate a return, please contact our customer service team with your order details. We will guide you through the return process. Shipping costs for returns are the responsibility of the customer unless the item received was damaged or incorrect.
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
- Refunds: Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed back to your original payment method within 7-10 business days.
- Exchanges: For exchanges, please contact us to check availability. If the requested item is available, we will initiate the exchange process once the original item is returned.
Our goal is to make your shopping experience as smooth as possible. For any questions or assistance with returns and exchanges, feel free to reach out to our customer support team.
